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W.A.H. Hilfe Center

  • How can I track my shipment?
    As soon as your order has left our warehouse, you will receive an email with a link to track your shipment. Please note that some emails may end up in your spam folder.
  • Can I cancel my order?
    If you wish to cancel a purchase before your order has left our warehouse, please contact us immediately by email: - Contact page However, unfortunately we cannot guarantee that we can cancel your order as our warehouse picks and prepares orders very quickly.
  • How long does shipping take?
    We process your order within 24 hours between Monday and Friday. Your order will be printed in our studio in Stuttgart or Berlin and made ready for you to ship. Our delivery time is usually between one and four working days from the date of dispatch. We aim to ship your items no later than one day after you place your order. Please note that in times of high workload it can sometimes take one to two working days longer for your items to leave our studio.
  • I didn't receive an order confirmation email. What should I do?
    If you have not received an order confirmation from us after placing your order, this may be because the email address you provided was incorrect. In this case, please contact us by email: We will be happy to correct your email address and resend you the order confirmation. It may also be possible that the order was not processed. Please contact us before placing a new order to avoid duplicate orders.
  • My package hasn't arrived yet. What can I do?
    Bitte überprüfen Sie zunächst selbst mit Hilfe Ihrer Sendungsinformationen (siehe oben), wo sich Ihr Paket befindet. Manchmal werden Pakete bei einem Nachbarn oder in einem Paketshop abgegeben. Wir empfehlen Ihnen zudem, Ihre angegeben Adressinformationen auf ihre Korrektheit zu überprüfen. Fall Sie weiterhin nicht wissen, wo sich Ihr Paket befindet, kontaktieren Sie uns bitte per E-Mail: - wallarthouse mail oder - per Telefon: +49 711 34 22 50 31

Haben Sie eine Frage? Wir helfen Ihnen gerne weiter:

+49 711 45 14 98 10 

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